Home / Shipping and Returns: Delivery Times and 30-Day Guarantee
Shipping and returns
Delivery times and the 30-day guarantee.
Here is how shipping and returns work for Spicy Cubes gummies: free tracked delivery, delivery estimates counted in working days, and a 30-day money-back guarantee. Orders are placed and shipped by Satiovex at satiovex.com.
AI-generated illustration, not a photograph of the product.
Shipping
- Free tracked shipping on every order, with no minimum spend.
- Orders are dispatched within 1 working day. You receive a tracking link by email.
- Delivery estimates, counted in working days from dispatch: United Kingdom 4 to 5 working days; the United States, EU, Canada, Australia and any other country we ship to 5 to 8 working days. These are estimates, not guaranteed dates.
- We ship to the United States, the United Kingdom, the EU, Canada and Australia. Availability depends on your country; check at checkout, or see where to buy Spicy Cubes for the countries we ship to. We make no claim that Spicy Cubes is authorised for sale in Canada.
- Customs duties or import taxes may apply, depending on your country. They are set by the government, not by us.
How delivery estimates are counted
The clock starts at dispatch, not when you order. We dispatch within 1 working day, so from order to arrival, allow that day plus the estimate for your region. These are estimates, not guaranteed dates.
Where
Delivery estimate
Order to arrival (estimate)
United Kingdom
4 to 5 working days
Up to about 6 working days
Other countries we ship to (US, EU, Canada, Australia)
5 to 8 working days
Up to about 9 working days
The tracking link in your dispatch email shows where the parcel is. Check it before you contact us.
If your parcel is late
- Check the tracking link and the delivery window for your country in the table above.
- If the parcel has not arrived 5 working days after the end of that window, email contact@satiovex.com with your order number, or use the contact page.
- We investigate and then resend or refund. We reply within 1 to 2 business days.
The 30-day money-back guarantee
You can return your order for any reason within 30 days of delivery, even if the pouches are empty. Email contact@satiovex.com with your order number and we confirm the next steps within 1 to 2 business days. Please do not send anything back before contacting us.
- Refunds are issued within 5 business days of approval, to the original payment method, and usually appear on your statement within 5 to 10 business days, depending on your bank.
- Return shipping is free: we email you a prepaid label.
- Damaged, faulty or incorrect items: email a photo within 30 days of delivery and we replace or refund in full.
- Orders can be cancelled at no cost before they are fulfilled.
- UK and EU customers also keep their statutory right, with some exceptions, to cancel within 14 days of delivery. The exceptions are listed in the GOV.UK cancellation rights guidance for the UK and the Your Europe returns guidance for the EU.
How to return an order
A return takes four steps. You can start one for any reason within 30 days of delivery.
01
Contact us
Email contact@satiovex.com with your order number, or use the contact page. Please do not send anything before you hear from us.
02
We confirm
We reply within 1 to 2 business days, confirm the return and give you the return instructions.
03
Send it back
Follow our instructions. Return shipping is free.
04
Get your refund
Refunds are issued within 5 business days of approval.
What if a parcel arrives damaged or cannot be found
If the packaging is damaged, keep it and email us a photo with your order number. If tracking says delivered but you cannot find the parcel, check with others at your address and any safe place nearby, then contact us.
We look into what happened and reply within 1 to 2 business days. Damaged, faulty or incorrect items are covered in the guarantee on this shipping and returns page.
Customs, duties and local taxes
Depending on your country, import charges such as customs duties or local taxes may apply to a parcel, and you may be responsible for paying them. We cannot predict the amount, and we do not quote rates because they differ by country and can change.
To find out what could apply, ask your local customs authority before you order. Prices are in USD and your local currency is shown at checkout. The Spicy Cubes gummies product page lists the pack sizes and full Supplement Facts.
Shipping and returns questions
Which countries do you ship to?
We ship to the United States, the United Kingdom, the EU, Canada and Australia. Check availability for your country at checkout. Shipping to a country does not mean the product is authorised for sale there, and we make no such claim.
Who ships my order and who do I contact?
Satiovex, the trading name of Xinop LLC, an independent seller; see the independent seller notice and the about page. Email contact@satiovex.com or call +1 307-400-8970. We reply within 1 to 2 business days.
Do I pay to send an order back?
No. Return shipping is free. Contact us with your order number first for the return instructions.
The full shipping and returns policies
The binding policies live on our shop: shipping policy, refund policy and terms of service. If this page and the shop differ, the shop policy applies. The rules for using this site are in our terms of use. To order, see Spicy Cubes gummies, 30 count.